Accepting Delivery Guidelines for Your Whiting® Roll-Up Door

If you’re about to take delivery of a new Whiting® roll-up door, there are some things you will want to look at before accepting the delivery. Keep reading to ensure you know what to look for!

In this article, we uncover the basics of the pre-delivery inspection, a very important step to ensuring you get the best performance and longevity from your door.

What is a Pre-Delivery Inspection?

A pre-delivery inspection or PDI is one of your first opportunities to immediately inspect your roll-up door and hardware for any damage.  Your new Whiting® roll-up door has been designed to provide security, attractive appearance, and smooth, low-effort operation.

However, if it’s installed incorrectly, you won’t get optimum performance. Any item that is damaged, incomplete, missing or not operating properly should be noted and reported to the dealer for correction.

What Should I Look for During the PDI?

During the PDI, you should check for the following:

• Is the framed opening width and height the same size as the door ordered? The top seal should be contacting the header for the full width and the side seals should have equal contact along the full height on both sides.
• Is the door frame plumb and square?
• Is the floor level square with the door frame? The door should be sitting on the sill along the full width, no gaps on either side under the seal.
• Does the lock cam easily engage with the latch plate in the floor and the handle keeper automatically trap the handle when closed?
• When you unlock the door, it shouldn’t roll up unassisted. If it goes up on its own or is heavy to lift, the balancer needs adjustment.
• When the door is fully open there should be approximately ¼” gap between the sides of the door panels and the track assembly. The door should never come into contact with the tracks.
• With the door open, look up into the header area to make sure the cables are wound evenly on the cable drums, they should never overlap each other. If the cables overlap or make a grinding noise when the door is being opened, they will fail prematurely. The springs will need to be adjusted.
• Make sure the rubber track stops are in place at the ends of the tracks.
• Are there any items not operating properly or deficient in terms of workmanship or materials?
• Whiting® does not recommend or condone driving the vehicle with the door in the open position. A roll-up door can weigh as much as 300 lbs and driving with it suspended in the air causes undue stress on the hinges, fasteners, rollers and track securement.

ALWAYS CLOSE AND LATCH THE DOOR BEFORE MOVING THE VEHICLE! 

Contact Whiting® Canada Today to Learn More About Our Products

Trusted for more than 60 years, Whiting® Canada has developed an extensive selection of custom door solutions for the Canadian transportation industry.

Based in Burlington, Ontario and 100% Canadian-owned, we manufacture and ship genuine Whiting® Canada roll-up doors and replacement parts throughout all of Canada. 

Learn how you can enhance your fleet of vans and trucks by contacting Whiting® Canada customer service at 877-845-3816 today!